CASE STUDIES • The Royal Hainaut

How the Royal Hainaut improved operations and the guest experience

Centrally located between Lille, Paris and Brussels, the Royal Hainaut is a 4-star establishment with a magnificent Spa and several restaurants. A true wellness break for its guests, the hotel offers all the facilities needed to satisfy their every need. To ensure the smooth running of the hotel and deliver an optimal guest experience, the hotel employs around a hundred staff, requiring a high level of operational organisation.

Challenge

The Royal Hainaut was looking for a comprehensive PMS that could be integrated with the hotel's various POS systems to streamline the extensive manual work required by the teams, particularly for bank reconciliations and end-of-day closings. As the hotel has numerous partner software/tools (spa, catering, e-reputation, accounting, etc.) in each division, it was important for them to have a PMS to collect all the data. The hotel also wanted to minimise human error and make the guest experience as smooth as possible.

Solution

To meet these challenges, the hotel equipped itself with Planet's PMS and integrated payment solution, as well as the conferencing module, to better manage the various events taking place in the hotel. The hotel also benefits from Planet's interactive TV solution and Wi-Fi.

The Royal Hainaut Spa & Resort