Customer resources library

LINK Datatrans - API Reference API Reference documentation View Portal

LINK Datatrans - Documentation Getting started, Payment Flows, Integrations, Payment methods, 3D secure, PSD2 compliance. View Portal

TRAINING Datatrans - Web Admin Tool Video demo, approx 7 min. This training is designed for transaction management, back-office functionalities, and Fraud Risk Management (FRM). Discover the key features and functionalities. View Training

LINK Datatrans Portal - Link An online portal that provides instant access to a full suite of reporting tools for your e-commerce transactions. View Portal

GUIDE Datatrans Portal - User Guide How to use the Portal: Login, Transactions, Reports, Transaction Processing, UPP administration, User administration View Guide Download

TRAINING DCC - Pay in your currency An interactive, scenario-based, 20 minute eLearning module about what is Pay in Your Currency and best practices for Retail and Hospitality.Available in EN, IT, DE, FR View Training

TRAINING DCC - Pay in your currency (video) Video demo, approx. 5 minutes. Introduction to Dynamic Currency Conversion/Pay in your currency: What is DCC, benefits for you and your shoppers, how does it work. View Training

TRAINING HotSoft - Tokenizer eLearning, approx. 10 min. How to use HotSoft Tokenizer (Virtual Terminal), guarantee a reservation by tokenizing the guest’s card. Introduction, Key Features, Reports and Support. View Training

GUIDE Ingenico Desk 5000 Set up Guide Get started with your Terminal. Set up and configuration guide. View Guide Download

GUIDE Ingenico Lane 3000 Set up Guide Get started with your Terminal. Set up and configuration guide. View Guide Download

GUIDE Ingenico Move 5000 Set up Guide Get started with your Terminal. Set up and configuration guide. View Guide Download

DOCUMENTATION Merchant Operations Instructions for Payment Services Guide that covers the questions most frequently asked by Merchants: Card acceptance, Fraud Prevention, Disputes and Chargebacks, Settlements, Fees, Collaterals, PCI DSS View Guide Download

LINK Merchant Portal - Link An online portal that provides instant access to a full suite of reporting tools. View Portal

TRAINING Merchant Portal - Training Video demo, approx.7 min. Introduction to Merchant Portal and most used functionalities. After this training you will be able to check transactions, manage chargebacks, check reports and users View Training

GUIDE Merchant Portal - User Guide How to use the Portal: Login, Homepage, User set up, Create users, Transactions, Reports View Guide Download

GUIDE Partner Instruction Out of Band Authentication guide Quick set up guide for setting up and using the 2 factor authentication View Guide Download

GUIDE PAX A30 Set up Guide Get started with your Terminal PAX A30. Set up and configuration guide. View Guide Download

GUIDE PAX A35 Set up Guide Get started with your Terminal PAX A35. Set up and configuration guide. View Guide Download

GUIDE PAX A77 Set up Guide Get started with your Terminal PAX A77. Set up and configuration guide. View Guide Download

GUIDE PAX A80 Set up Guide Get started with your Terminal PAX A80. Set up and configuration guide. View Guide Download

GUIDE PAX A920 and A Series User Guide How to use your PAX A series terminal: Sale & Refund, Pre Authorisation, Tip/Gratuity, Dynamic Currency Conversion, AliPay and Wechat, Reverse or Sales or Refund, Shift, Print. View Guide Download

GUIDE PAX A920 PRO Set up Guide Get started with your Terminal PAX A920 PRO. Set up and configuration guide. View Guide Download

GUIDE PAX A920 Set up Guide Get started with your Terminal PAX A920. Set up and configuration guide. View Guide Download

TRAINING PAX A920 Standalone Set up and User guide eLearning, approx. 30 min. Introduction to PAXA920/Standalone. After this training you will be able to set the terminal, perform sales, refund, PreAuth., DCC, shifts and basic troubleshooting. View Training

GUIDE PAX IM30 Set up Guide Get started with your Terminal PAX IM30. Set up and configuration guide. View Guide Download

TRAINING Pay By Link - Hotsoft and Protel Cloud PMS eLearning, approx. 30 minutes. All you need for using Pay By Link integrated with your Hotsoft or Protel solution. Generate a link for a Guarantee, Deposit, Check Out, Reports, Troubleshooting. View Training

DOCUMENTATION Pay By Link for Chinese Wallets (Citcon) - User Guide User Guide. Access, Create and browse transactions, share link/QR, Refunds, FAQs View Guide Download

LINK Payments Portal - Link Manage all payments and reconcile data via one central platform. View Portal

TRAINING Payments Portal - Training eLearning, approx. 30 minutes. Introduction to the Payments Portal and its most used functionalities: Access, User Management, Payment Gateway, Online Payments, Virtual Terminal, Reports. View Training

GUIDE Payments Portal - Unbind 3C portal external Terminal - unbinding function. View Guide Download

GUIDE Payments Portal - Users Guide How to use the Portal: Payment Gateway, Online Payments, Virtual Terminal, Token, My Services (Reports, Invoices, and User management) View Guide Download

GUIDE Planet Login – Frequently Asked Questions Planet Login is our new enhanced and streamlined authentication system for accessing our products. It prioritises security by including multifactor authentication (MFA) and simplifies the process requiring your email and password. This guide provides details on how to setup MFA for your account and answers to Frequently Asked Questions (FAQ). View Guide Download

DOCUMENTATION Planet Pay - Dashboard (Citcon) - User Guide Planet Pay - Alichat & WeChat Dashboard. Login, Transaction lookup, Refunds, FAQs View Guide Download

DOCUMENTATION Planet Pay - Mobile App (Citcon) - Set Up and User Guide Planet Pay - Alichat & WeChat Mobile APP. Installation, configuration, do Payments, search a transaction, refunds. View Guide Download

TRAINING Tax Free - How to sell Tax Free eLearning, approx. 15 minutes. How can I sell Tax Free to my shoppers? All you need to know before starting to sell Tax Free. Available in EN, IT, FR View Training

TRAINING Tax Free - Pre-Validation Refunds eLearning, approx. 20 minutes. All you need to know about what is a pre-validation refund, what types of pre-validations exist, next steps after processing. Available in EN, ES, IT, PT, DE, FR View Training

TRAINING Tax Free - Shopper Journey Video demo, approx. 4 minutes. Introduction to the Tax Free shopper journey View Training

USER GUIDE Tax Free - Standalone Terminal - English Tax Free in PAX920 Stand alone: Issue, search, reprint or void a tax form. View Guide Download

USER GUIDE Tax Free - Standalone Terminal - French Tax Free in PAX920 Stand alone: Issue, search, reprint or void a tax form. View Guide Download

USER GUIDE Tax Free - Standalone Terminal - German Tax Free in PAX920 Stand alone: Issue, search, reprint or void a tax form. View Guide Download

USER GUIDE Tax Free - Standalone Terminal - Greek Tax Free in PAX920 Stand alone: Issue, search, reprint or void a tax form. View Guide Download

USER GUIDE Tax Free - Standalone Terminal - Italian Tax Free in PAX920 Stand alone: Issue, search, reprint or void a tax form. View Guide Download

USER GUIDE Tax Free - Standalone Terminal - Portuguese Tax Free in PAX920 Stand alone: Issue, search, reprint or void a tax form. View Guide Download

USER GUIDE Tax Free - Standalone Terminal - Spanish Tax Free in PAX920 Stand alone: Issue, search, reprint or void a tax form. View Guide Download

USER GUIDE Tax Free - Standalone Web - English Tax Free in Planet Tax Free portal: Issue, search, reprint or void a tax form. View Guide Download

USER GUIDE Tax Free - Standalone Web - French Tax Free in Planet Tax Free portal: Issue, search, reprint or void a tax form. View Guide Download

USER GUIDE Tax Free - Standalone Web - German Tax Free in Planet Tax Free portal: Issue, search, reprint or void a tax form. View Guide Download

USER GUIDE Tax Free - Standalone Web - Italian Tax Free in Planet Tax Free portal: Issue, search, reprint or void a tax form. View Guide Download

USER GUIDE Tax Free - Standalone Web - Spanish Tax Free in Planet Tax Free portal: Issue, search, reprint or void a tax form. View Guide Download

TRAINING Tax Free - The Shopper Portal Video demo, approx. 10 minutes. Introduction to the Shopper Portal, a service designed to improve shoppers experience with Planet Tax Free Shopping. View Training

TRAINING Tax Free – Standalone Terminal eLearning, approx. 30 minutes. How to use Tax Free issuing system on our PAX A920. After this course you will be able to start the app, issue forms, search and reprint a Tax Free form. View Training

TRAINING Tax Free – Standalone Web eLearning, approx. 20 minutes. How to use Tax Free issuing system on our Planet Tax Free Portal. After this course you will be able to issue forms, search and reprint a Tax Free form. View Training

LINK Terminal Updates Stay informed on all current changes to your terminal View Portal

GUIDE Verifone 3X Box (UX401-301-100) Set up Guide Get started with your Terminal Verifone 3X Box (UX401-301-100) . Set up and configuration guide. View Guide Download

GUIDE Verifone UX410 Set up Guide Get started with your Terminal Verifone UX410. Set up and configuration guide. View Guide Download

GUIDE Worldline Valina Set up Guide Get started with your Terminal. Set up and configuration guide. View Guide Download