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How Planet’s payment solutions are transforming self-serve concrete for fibo intercon
Below 1000
Construction
Videbaek, Denmark
How Planet’s payment solutions are transforming self-serve concrete for fibo intercon
At a glance
fibo intercon is a pioneer in the construction industry, introducing innovative self-serve concrete solutions in Europe. By embracing unattended payments through Planet’s secure IM30 terminals, they’ve created a frictionless buying experience that not only enhances customer convenience but also drives cost savings for merchants.
“Planet’s payment solution and terminals have enabled us to launch our self-serve sites in the UK, giving our customers an easy and efficient way to buy concrete on demand.
Jesper Sørensen
fibo intercon, Supply Chain Manager
The challenge
fibo’s self-serve concrete machines allow end customers to purchase precisely the amount of high-quality concrete they need without the hassle of traditional mixing and measuring. This solution enables materials merchants to expand their offering into concrete, making high-quality, accessible, and competitively priced building material available to more customers.
To match the convenience offered to end customers, fibo needed an unattended payment solution that would facilitate secure, efficient, and seamless transactions as they expanded into the UK and other European markets.
The solution
fibo sought a ‘drive-through’ style payment solution for its concrete vending machines, ensuring a fast, intuitive, and fully automated self-serve experience. Planet provided secure IM30 payment terminals with payments, offering a range of payment methods on fibo’s batching plants. This integration enabled customers to effortlessly order, pay for, and collect concrete in just a few taps.
Jesper Sørensen, Supply Chain Manager at fibo intercon, commented that Planet’s team was highly ‘solution-oriented’ - a crucial factor in successfully implementing a reliable, fast and secure payment system.
One of fibo Intercon’s UK-based customers, MJ TEALE Recycled Sand and Aggregates, has Planet Payments integrated with their Readymix Concrete, Mortar & Screed collections plant from fibo intercon.
For MJ TEALE Recycled Sand and Aggregates, Planet’s unattended payments solution on PAX terminals has provided fast transactions for customers and user-friendly reporting tools for the accounting teams, allowing easy payment reconciliation within the company’s main accounting system.
The result
fibo’s partnership with Planet aimed to significantly improve the self-serve experience for customers by streamlining the payment process. Jesper noted, “We have achieved this with the Planet solution.”
With transaction times of less than 10 seconds, customers can complete their purchases quickly. For merchants, the self-serve model, powered by unattended payments, has reduced the need for on-site staff, optimizing operations and reducing costs.
With Planet’s payment solution, fibo successfully launched self-serve concrete sites in the UK, allowing merchants to offer a hassle-free way for customers to purchase concrete whenever they need it.
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