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How Planet’s integrated payments and software solution modernised the historic Radisson Collection Hotel, Santa Sofia Milan
Hospitality
Milan, Italy
- Currency conversion
How Planet’s integrated payments and software solution modernised the historic Radisson Collection Hotel, Santa Sofia Milan
At a glance
- Fully integrated PMS and Payments
- Tokenisation for card data security
- Faster guest check-in and check-out
As our preferred payment provider, we are pleased with how Planet's integrated solution has helped our team become more efficient and provided our guests with an excellent experience at the Santa Sofia. In particular, from a security perspective, the tokenization solution allows us to ensure the privacy of our guests' data during their stay.
Giovanni Borgese
Radisson Collection Hotel, Santa Sofia Milan, IT Manager Italy
The challenge
To provide a seamless payments experience, the Radisson Collection Hotel, Santa Sofia Milan needed a flexible Gateway solution that integrated fully with their existing PMS, so accounting and reconciliations could be centralised. Their goal was to reduce security risks and human error from manually inputting card details. Plus, the hotel wanted to boost efficiency and save time, offering a smoother, streamlined payment experience for their guests.
The solution
Planet’s integrated payments with PMS solution transformed the Radisson Collection Hotel, Santa Sofia Milan’s approach to payments. As their preferred corporate partner for integrated payment solutions, Planet was the only provider that could integrate with the hotel’s PMS. This gives guests a frictionless experience and allows staff to securely and efficiently take payments.
The result
The Radisson Collection Hotel, Santa Sofia Milan is now ready for the future of hospitality, with a fully integrated payments and software solution tailored to their needs and the needs of their guests. Planet has supported their tokenisation solution, avoiding security risks from manually dealing with guest card details. And with Planet’s integrated solution, the team have centralised reconciliations and accounting. This has ensured an efficient experience for guests and given staff more time back to focus on delivering a luxury guest experience.
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