CASE STUDIES • Hollybourne Developments

How Hollybourne Developments streamlined operations by combining Protel Cloud PMS and Payments

For over twenty years, Hollybourne Developments has run three hotels in Alton and Basingstoke. Each hotel has different audiences and purposes. From a secluded venue perfect for weddings, to a 63-room hotel catering to corporate guests, to a town hotel. Hollybourne Developments needed a Property Management System (PMS) with a Payment solution that could work for each of their unique locations.

Challenge

Hollybourne Developments wanted to streamline their PMS and Payments, while catering to each hotel’s different needs and capacities. The Operations and Accounts teams needed one system they could manage centrally to oversee the running of each hotel. Everything needed one home for easy, real-time access and management – from reservations to reception and the back office.

Solution

Planet worked with Hollybourne Developments to provide a flexible and straightforward PMS and Payments solution. Creating a smooth client journey was important for all three hotels, so card machine speed and online booking ease was key. Planet’s software optimised the PMS and Payments, giving customers and staff a user-friendly experience. Rather than waiting on legacy payments technology, using Planet’s solution staff could see live changes and payments on the platform. This improved their user experience in the day-to-day running of the hotels.

The Alton House Hotel