Order Management System (OMS)

Any order, fulfilled from anywhere

Utilise your store network to fulfil orders – online and in-store – through an intuitive Order Management System. Hundreds of retailers choose Planet’s OMS to make shopping easier for shoppers and their staff.

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Engage with customers on their channel of choice

Click & Collect

Give your customers the choice to pick up in store, even in as little as two hours.

Reserve online

Enjoy the flexibility to browse and reserve online, then collect at a store of your choice.

Ship from store

Leverage your store stock to deliver online sales.

Endless aisle

In store, use unified stock to deliver out-of-stock products to customers.

Turn stores into strategic assets with Planet OMS

Availability to promise

Offer online shopping with the convenience of in-store collection or delivery

Maximise ordering flexibility with Click & Collect, Click & Reserve and two-hour express delivery with Shop & Ship within two hours, blending in-store experiences with the convenience of online shopping. Give your customers clarity with real-time Available To Promise (ATP) for each delivery method.

Expand choice for customers

Configure all your stores to provide unlimited stock

Unified stock means never having to cancel an order. And you can boost product availability on any channel. We provide multiple mechanisms to guarantee that an order won’t be cancelled when ordered from a unified stock.

Intelligent Order Orchestration

Route orders to the optimal location

Once configured, Planet directs orders to the optimal fulfillment center, whether it be a warehouse or a store. Even if there is a single order with multiple items, Planet can split the order and offer different fulfillment methods.

Staff efficiency

Provide efficient fulfillment tools for store staff

Improve the fulfilment process for online and in-store orders by implementing user-friendly and high-performing applications that streamline the pick, pack, and dispatch process, compatible with any Android or web browser.

Analytics and reporting

Monitor and manage orders centrally in a single portal

Get end-to-end visibility and management of all online orders. Know the status of each order, initiate notifications, and track order performance – all in a single place.

Boost store staff

Convert every sales visit with Endless Aisle and Queue Busting

Before your customers reach the checkout line, assist them in skipping it by accepting payments on the move. Or if your customers prefer to place orders in person, offer them a wide range of products in stock and convenient delivery options. Either way, one Android device can manage it all – at scale.

Streamline operations with tailored OMS solutions

FRANCHISED AND COOPERATIVE NETWORKS

Built to support franchised and cooperative networks

Our solution seamlessly supports franchised and cooperative networks, with local and global merchandising, independent and mutualised stock and pricing policies. We provide automated tools to allocate revenue accurately and efficiently to stock owners.

CONFIGURATION AND Simulation

Test new strategies with powerful configuration and simulation

Benefit from extensive configuration capabilities and an orchestration simulator. Test new rules and strategies using past orders or create new ones.

FLEXIBLE IMPLEMENTATION

Choose your implementation path and monitor and manage orders centrally

Flexible implementation with partners or your IT team. Get full visibility of online orders—track status, send notifications, and monitor performance in one place.

CONNECTORS & FRONT-END ACCELERATORS

Complete Retail Solution: rapidly deploy your omnichannel strategy

Seamlessly integrate with existing E-commerce platforms via connectors or build your own complete online shop with our integrated CMS module. Accelerate your Omnichannel transformation by rapidly deploying key features: Mobile POS for your in-store staff, or a unified basket merging online and physical purchases.

Case studies

Faguo

How Faguo simultaneously increased customer satisfaction and revenue

Faguo, a ready-to-wear retailer, has always been committed to providing its customers with the best shopping experience. However, the...

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Freshground

How Freshground ditched the phone to take online payments at scale and securely

Freshground traditionally took payments manually, over the phone. This made it difficult to scale orders – and for customers to pay on...

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FC Luzern

How Planet helped this Swiss Super League football club to boost online sales by 75% in four months

To better serve their fans and customers, Manuel Moor, Head of Finance at FC Luzern and his team were looking to bring their e-commerce...

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Talk to one of our experts today

We will call you to outline your exact needs - a quick 15-minute call.
Once we understand how best to assist you, we can initiate the hassle-free onboarding process.
Finally, a dedicated consultant from Planet will reach out to get you operational as soon as possible.