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How CABINN connected payments and technology to reduce queues with Planet and Oracle Opera Cloud
How CABINN connected payments and technology to reduce queues with Planet and Oracle Opera Cloud
At a glance
- Reduced queue times with self check-in kiosks
- Fully integrated payments with CABINN's PMS
- More time freed up for staff to attend to guests
The challenge
For CABINN, creating a great guest experience is all about a smooth customer journey. And reducing waiting times for customers at check-in. CABINN’s Copenhagen hotel is the largest in Scandinavia in terms of the number of rooms. The hotel could see over 600 people check-in in a single afternoon. Queues at reception were a challenge as there wasn’t enough staff to process the volume of check-ins. And the hotel chain wanted to eliminate manual processes and the risk of human error with a payments solution that integrated with their PMS.
The solution
CABINN approached Planet as they knew Planet had excellent payment integrations with Opera Cloud. CABINN has always been at the forefront of hospitality innovation, and the next step was also to introduce new, modern self-check-in and payments kiosks to complement staff at reception. Together, Planet, Oracle and Arribatec created a solution for CABINN that delivered a fully integrated journey to meet their guests’ needs – a smoother and faster check-in process, leaving staff with more time to attend to guests.
The result
With Planet’s payments solution fully integrated into Opera Cloud, CABINN can now easily process payments. Mie Tedaldi Lohse, Property Management System Specialist at CABINN, said “On the terminal side and the integrations, we are really happy.” And soon CABINN will be able to use Planet’s Pay By Link, allowing customers to pay via a link in a text or email, which will also link directly to the relevant reservation in Opera Cloud.
With self-check-in kiosks, integrated with payments and the PMS, CABINN has significantly reduced queue times at their hotels’ reception. At CABINN’s Copenhagen hotel, the kiosks allow for customers to check-in quickly and smoothly themselves, reducing queues and delivering a great guest experience from the moment guests arrive. Now, even at the busiest times, guests can check-in after only 20 minutes, as opposed to the two-hour wait beforehand. And opening the kiosks half an hour before check-in releases the burden of the guests arriving at once.
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