CASE STUDIES • CABINN

How CABINN connected payments and technology to reduce queues with Planet and Oracle Opera Cloud

For over 28 years, CABINN has represented innovation in the hospitality industry. Today, it’s one of the largest Danish-owned hotel chains, with over 4,300 rooms across 10 hotels – and counting. With interiors inspired by ships’ cabins, the hotels pair innovative design with functionality. CABINN allows its guests to stay in city-centre locations, without compromising on value for money.

Challenge

For CABINN, creating a great guest experience is all about a smooth customer journey. And reducing waiting times for customers at check-in. CABINN’s Copenhagen hotel is the largest in Scandinavia in terms of the number of rooms. The hotel could see over 600 people check-in in a single afternoon. Queues at reception were a challenge as there wasn’t enough staff to process the volume of check-ins. And the hotel chain wanted to eliminate manual processes and the risk of human error with a payments solution that integrated with their PMS.

Solution

CABINN approached Planet as they knew Planet had excellent payment integrations with Opera Cloud. CABINN has always been at the forefront of hospitality innovation, and the next step was also to introduce new, modern self-check-in and payments kiosks to complement staff at reception. Together, Planet, Oracle and Arribatec created a solution for CABINN that delivered a fully integrated journey to meet their guests’ needs – a smoother and faster check-in process, leaving staff with more time to attend to guests.

CABINN Copenhagen