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Unified Commerce (formerly Proximis)

One connected platform managing every Retail tech touchpoint

Boost sales by using powerful technology to reconcile commerce with the latest in consumer buying behaviours.

70% of shoppers will reject a retailer following a bad shopping experience, whether online or in-store. After Covid-19, experts thought that consumers would become pure e-commerce shoppers, but recent data indicates that they became omnichannel shoppers instead.

What is Unified Commerce?

Unified commerce is a fully integrated suite of products providing a consistent shopping experience everywhere while leveraging all your omnichannel capabilities to increase your revenue.

It ensures that wherever and whenever your customers want something, they can get it.

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What else can Unified Commerce do for you?

Unified Shopping

  • Omnichannel services
  • Click & Collect, e-reservation, standard delivery, express delivery, omnichannel return
  • Shopper experience
  • Product promise
  • Delivery promise 
  • Mixed & persistent cart
  • Single checkout 

 

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Order Management System

  • Order orchestration and rules
  • Workflow mechanism
  • Store fulfilment 
  • Click & Collect workflow 
  • Ship from store workflow 
  • E-reservation workflow
  • Customer service
  • Order modification 
  • Order tracking
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Payment Capabilities

 

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What are the benefits of Planet's Unified Commerce?

Ensure customer satisfaction

Multiple fulfilment options, frictionless checkout and payment, and omnichannel returns provide your customers with the service they expect.

Increase revenue

Boost footfall, increase average basket value​ and optimise conversion rates in-store​ and online.

Optimise daily operations

Make daily operations easier with efficient tools for your stores and inventories​.

Ensure project success

Leverage strong know-how of a single and very knowledgeable partner for​ omnichannel orders and payments, available 24/7 and in your local language.

Reduce cost and time to market

Quickly turn around your infrastructure and streamline IT maintenance with integrated software and hardware​.

What makes Planet’s Unified Commerce better?

Simply put, there is just less hassle.

Everything is joined up, and all the systems talk to each other. So every single one of the systems is now just one centrally managed system.

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What does Planet’s Unified Commerce include?

When integrating our Unified Commerce Platform, we ensure fast to market integrations.

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Payment capabilities

A range of payment methods:
- Online payment gateway
- In-person payment gateway
- Pay by link
- Direct acquiring

Value added services

Additional revenue generator services:
- Tax-Free
- Currency conversion
- Business intelligence

Experience accelerators

Ready to use business accelerators:
- eCommerce website
- Click & Collect widget
- In-person checkout

Tangible benefits

All in-one and integrated capabilities:
- Customer satisfaction
- Increase Revenue
- Optimise daily operations
- Reduce cost and time to market

What does the shopper journey look like?

Browse

Customers can easily find items and can personalise them by choosing the colour, quantity, and size that best suits them.

Shop

One unified shopping cart for customers across all websites, social media and even in-store.

Pay

Customers checkout from their unified cart once, using their preferred payment method.

Receive

Ship items from any of your locations to any address thanks to connected order management driven by a unified inventory.

Returns

Customers can return orders via any channel with frictionless refunds.

What does Planet's Unified Commerce offer me as a retailer?

Activate these omnichannel services as and when needed.

Click & Collect
Shoppers can place orders online and choose where to collect them from.

Reservation
Reduce stockout risk with safety inventory, fulfilment delays and calendars.

Delivery
Choose from multiple delivery methods and sipping venues to optimise delivery efficiency and reduce transportation costs.

Returns
Planet’s returns feature makes it possible for you to offer credit or refunds both in-store and online. All automatically generated via the Planet gateway.

Boost sales by using powerful technology to reconcile commerce with the latest in consumer buying behaviours.

Brands we work with

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What you need to know

FAQs

What happens next?

Talk to one of our experts today

  • We will call you to outline your exact needs - a quick 15-minute call.
  • Once we understand how best to assist you, we can initiate the hassle-free onboarding process.
  • Finally, a dedicated consultant from Planet will reach out to get you operational as soon as possible.