CASE STUDIES • Hotel Nordic

Transformation through integration: Discover Hotel Nordic's journey with Planet

Hotel Nordic has transformed since 2017. From a small hotel with 13 rooms and a breakfast area, the hotel in central Norrköping has expanded to 62 rooms, with conference facilities, a restaurant, bar, an outdoor dining area and spa. Find out how Patrik Karlsson, the owner and Hotel Manager at Hotel Nordic, worked with Planet to transform operations and improve the guest experience.

Challenge

When Hotel Nordic started expanding, the hotel needed a modern and flexible PMS to allow the business to grow at scale. As the business was growing, more features and functions were needed – the goal was that the PMS should be the central hub for the hotel.

The hotel front desk staff struggled with too much manual work, like answering the phone for bookings, managing special requests and time spent on payments admin.

Hotel Nordic was dissatisfied with its current payment solution and began to investigate alternatives on the market. Patrik approached Planet to explore how Planet’s payment solutions could benefit the hotel.

Solution

Since its first expansion in 2017, Planet has worked with Hotel Nordic to enhance the guest experience. Hotel Nordic has benefitted from Planet’s integrated solutions, from PMS to Networking – including WiFi and TV solutions. Plus, from June 2022 the hotel connected Planet’s payment solutions and Booking Engine to streamline their processes further.

Hotel Nordic