When Hotel Nordic started expanding, the hotel needed a modern and flexible PMS to allow the business to grow at scale. As the business was growing, more features and functions were needed – the goal was that the PMS should be the central hub for the hotel. The hotel front desk staff struggled with too much manual work, like answering the phone for bookings, managing special requests and time spent on payments admin. Hotel Nordic was dissatisfied with its current payment solution and began to investigate alternatives on the market. Patrik approached Planet to explore how Planet’s payment solutions could benefit the hotel.