CASE STUDIES • Frich's Hotel Chain
How Frich’s in Norway centralised their tech-stack to provide a unified guest experience
Frich’s Management AS, which comprises of totally 17 units of hotels and restaurants in Norway, aimed to optimise operations, ensure high quality across the business, and improve coordination with suppliers and partners. Planet's unified approach, connecting payments, software, and networking on a single hospitality platform, enabled Frich's to achieve superior levels of guest service.
Challenge
The hotel chain grappled with the use of outdated technology for managing bookings and the check-in processes. These outdated systems hindered efficiency, created communication gaps, and limited their ability to provide excellent guest service. As the business expanded with the acquisition of new hotels, the need for digitalisation was further accelerated. To secure future growth and optimise operations, Frich's desired a robust Property Management System (PMS) integrated with smart digital solutions, preferably from a single partner instead of multiple suppliers.
Solution
Planet provided solutions to all of Frich's technical problems and offered a comprehensive suite of solutions. Planet's PMS became the central hub for managing reservations and facilitating a seamless guest journey from booking to check-out. The PMS was fully integrated with a central Booking Engine on the Frich's group website. Planet also implemented TV and Wi-Fi solutions for some hotels and Task Manager for efficient cleaning and hotel maintenance. To manage guest's expectations of a smooth and fast check-in, a stand-alone kiosk from Planet's valued partner Arribatec was installed on Frich's Ekspress Åndalsnes for easy self service check-in. Also, payment solutions from Planet has been integrated to the PMS and booking engine, simplifying and streamlining the payment process, allowing guests to book and pay for any of Frich's hotels through a central website.
Frich's Hotel Chain
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