Back
Big news for hoteliers: Protel Cloud PMS just dropped its first major update of 2025, and it’s all about making your guests happier and your operations smoother.
Launched this Tuesday, this release packs over eight new features designed to close the gap between on-premise systems and the cloud—while giving you tools to wow your guests and streamline your day-to-day.
Here’s the scoop on what’s live now and how it can transform your hotel.
Why these updates matter to you
Last year, we poured serious effort into making Protel Cloud PMS a standout in the market.
Our mission? Equip hotels—whether single properties or sprawling chains—with features that rival the best out there.
This release is part of a bold 12-18 month plan to roll out 50+ upgrades across five waves.
The first wave in November tackled payments; now, we’re zeroing in on guest engagement and our Open API.
Think of it as your toolkit to shift from on-prem to cloud—or to win over new properties with a system that’s ready for today’s demands.
The star features:
Here’s what’s new and why you’ll love it:
1. Open API: Your Key to Customisation
At the heart of this update is our Open API—a game-changer for hotels wanting to tailor their tech stack.
It lets developers and partners build custom integrations, so you can connect Protel to the tools you already use.
Whether it’s syncing with a loyalty app or a local booking platform, this flexibility means your PMS works your way—boosting both guest satisfaction and staff efficiency.
2. Integrate and improve your guest journeys
Make guests feel valued with experiences that enhance personalisation.
This enables user application integration directly from key PMS areas. Automating operations for a more connected and efficient hospitality ecosystem.
One example? A single sign-on with Canary, making staff logins and app switching a breeze.
This enables user application integration directly from key PMS areas. From your navigation panel, access guest profiles, reservations, or invoices, all without leaving the UI.
3. Guest engagement made easy
Engaging guests just got smarter.
New features like enhanced traces (think detailed guest notes) and prohibited profiles help your team personalise stays and avoid hiccups.
Imagine knowing a VIP’s favourite room type—or flagging a no-show risk—right at check-in. These tools turn routine interactions into memorable moments, building loyalty without extra effort.
4. Interactive onboarding
Switching to cloud can feel daunting, but we’ve got your back. This release extends our guided tours and tooltips—now over 300 of them—to the front desk interface.
Available in English and German (with more languages coming), these pop-ups explain everything from menus to reservations.
5. Operational Efficiency Upgrades
Day-to-day tasks just got slicker. Updated reporting gives you sharper insights—say, spotting peak check-in times to staff smarter.
Enhanced deposit ownership tracks payments clearly, cutting billing headaches. These tweaks save time and reduce errors, so your team can focus on guests, not glitches.
6. Built for the future
Beyond these upgrades, we’ve beefed up the core infrastructure—think faster data migration and better support for third-party apps.
It’s the behind-the-scenes work that ensures everything runs smoothly as we roll out more features down the line. Hotels can now handle single-property quirks or multi-property complexity with the same ease.
Real benefits for you
These aren’t just bells and whistles—they’re built to deliver. Picture this: a front desk agent uses the search bar to pull up a reservation in seconds, then taps enhanced traces to offer a guest their preferred late checkout.
Meanwhile, your manager pulls a report showing 20% more upsells thanks to smoother operations.
That’s the kind of edge this release brings—whether you’re migrating from on-prem, growing your portfolio, or keeping current cloud users happy.
What’s next?
This is just wave two of five. Over the next 18 months, we’ll unlock more tools to make Protel Cloud PMS the go-to for hotels worldwide.
Our team’s already planning the next releases, fine-tuning based on your feedback and market needs.
Paired with marketing campaigns hitting inboxes soon, we’re here to help you pitch this to your properties—new or old.
Ready to dive in?
The features are live now, ready to make your hotel stand out.
Curious how they fit your setup? Reach out to our team for a walkthrough—we’ll show you how Protel Cloud PMS can turn guest engagement into your superpower.
Auf Deutsch wechseln
Stay in English