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Planet, a global leader in integrated hospitality payments and technology, has introduced significant upgrades to its Protel Cloud Property Management System (PMS), reinforcing its role at the core of modern hotel operations in today’s tech-driven hospitality landscape.
Why it matters for hoteliers?
With operational efficiency, guest satisfaction, and data security top of mind, these upgrades deliver:
- Faster integrations with essential hotel technologies through an enhanced Open API framework.
- Stronger security and simplified user management with advanced Identify & Access Management (IAM).
- Streamlined operations and reduced complexity with embedded apps and payments, accessible from one place. The apps include guest messaging, loyalty, maintenance ticketing, business intelligence and revenue management systems.
Seamless connectivity with enhanced Open API
The upgraded Open API framework makes it easier than ever to connect Protel Cloud PMS with the tools hoteliers rely on including loyalty apps, booking platforms, reporting tools, and more. With flexible, low-code integration options and robust developer support, hoteliers can speed up deployment of new functionality, reduce technical cost and complexity, and ensure their tech stack simply works in harmony.
Stronger security and simplified access with Identity & Access Management (IAM)
New IAM features deliver enterprise-grade security, including role-based access controls, mandatory two-factor authentication, and single sign-on capabilities. This gives hotel teams confidence and control over their system access, without adding administrative burden, and improves compliance (including PCI standards).
All-in-one access with embedded applications and payments
Front desk teams can now access third-party tools and payment systems directly from within Protel Cloud PMS. This unified interface reduces the need to switch between different systems, boosts productivity, and makes life easier for staff, all while delivering a seamless experience for guests.
Built with developers and partners in mind
Planet’s upgrades go beyond user benefits – they also empower tech partners and developers with:
- Comprehensive API documentation: detailed guides for developers which help tech teams understand how to connect with and use the system easily.
- Dedicated sandbox environments: safe spaces to test without risk, letting developers try things out before going live, without affecting real data.
- Backward compatibility to protect existing integrations: old connections still work after updates, which ensures current setups won’t break when the system changes.
- Clear integration pathways for new innovations: easy ways to add new tech, making it simple to plug in new tools or features as they’re developed.
Delivering what today’s hospitality leaders need
From addressing staff shortages to keeping up with evolving guest expectations, these enhancements give hoteliers the flexibility, control, and tools they need to stay competitive.
Whether it's syncing loyalty programs, integrating custom payment gateways, or embedding guest-facing modules, Protel Cloud PMS now offers a faster route to innovation with less friction.
“Our recent showcase at ITB Berlin confirmed what we’re hearing from across the industry – hoteliers want secure, integrated solutions that help them run better businesses and delight guests,” said Bas Gevaert, President of Hospitality at Planet. “These upgrades to Protel Cloud PMS mark a major step toward that vision.”
Ready to experience the next generation of hotel tech?
The upgraded Open API framework and security enhancements are available now for Planet customers and registered developers.
Speak to a Planet expert today to learn how your property can benefit.
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets.
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