CASE STUDIES • Coconut Waikiki and Shoreline Hotel

How two Hawaiian hotels increased revenue with the right PMS

The award-winning family-friendly Coconut Waikiki Hotel has 3.5 stars and offers 81 rooms and suites. The Shoreline Hotel Waikiki has 3 stars and 135 rooms and suites. Discover how Planet PMS (previously protel Air) helped the hotels streamline their operations, establish professional rate management, and take control over driving their revenue.

Challenge

Coconut Waikiki and Shoreline Hotel encountered significant challenges with their outdated PMS. The system's minimal features and outdated interface restricted their ability to manage daily operations efficiently, while the limited reporting and analytics functionality hindered their ability to make informed business decisions. Additionally, the system's simple 1-way integrations severely restricted critical business processes, further complicating their operations. The absence of yielding functionality presented a significant obstacle to professional rate management, making it difficult to manage rates in a highly competitive market. Overall, the outdated PMS was a major hindrance to the Coconut Waikiki and Shoreline Hotel's ability to remain competitive in the hospitality industry.

Solution

To address these challenges, the hotels turned to Planet, a cloud-based PMS that offers sound yielding functionality, customizable digital reporting, and a great set of features. A single point of contact simplified the coordination, and the switch to a Planet PMS was fast, easy, and efficient.

Coconut Waikiki and Shoreline Hotel