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How this Hard Rock Hotel enhanced the guest experience with a full stack, efficient payment solutions
How this Hard Rock Hotel enhanced the guest experience with a full stack, efficient payment solutions
At a glance
- Full-stack payments solution, giving staff time back to focus on customers
- A seamless payment process that saves time reporting and reduces human errors
- A better service for international guests who can pay in their own currency and benefit from Tax Free shopping services
Through Planet, we are able to offer an amplified service to our guests. To summarize what Planet brings to us, it’s about efficiency and seamlessness.
Sadha Raman
Hard Rock Hotel Madrid, Director of Finance
Hard Rock Hotel Madrid
The challenge
All over the world, Hard Rock Hotels represent much more than just a place to stay – their mission is to make every guest feel like a star. Hard Rock Hotel Madrid wanted to offer the latest payments technology – from the front desk, restaurants and bars to the Hard Rock shop in the hotel. Creating smooth payment experiences is a key part of delivering a premium experience.
A high proportion of hotel guests also come from outside of the EU. So being able to offer payment in their own currency, as well as tax-free shopping opportunities in the Hard Rock shop was key.
The solution
Hard Rock Hotel Madrid, among many other Hard Rock hotels around the world, benefits from Planet’s payment technologies. This includes contactless payments, mobile payments and Tax Free shopping. These solutions enable the chain to give their guests from around the world a seamless experience from check-in to check-out.
The result
With Planet’s payment solutions, Hard Rock Hotel Madrid now offers a streamlined guest experience. Thanks to the increased efficiency in the payment process, staff have more time to focus on delivering amazing customer experiences. The automated process also saves time reporting and reduces human error, with minimal adjustments.
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