Order Management System (OMS)

Any order, fulfilled from anywhere

Utilise your store network to fulfil orders – online and in-store – through an intuitive Order Management System. Hundreds of retailers choose Planet’s OMS to make shopping easier for shoppers and their staff.

Talk to us about OMS

Engage with customers on their channel of choice

Click & Collect

Give your customers to choice to pick up in store, even in as little as two hours.

Reserve online, pay and collect in-store

Enjoy the flexibility to browse and reserve online, then collect at a store of your choice.

Shop & Ship

Provide the choice to ship a purchase, even when they’re in store.

Deliver to a pick-up point

During checkout, customers can specify the pickup location for their order.

Turn stores into strategic assets with Planet OMS

Availability to promise

Offer online shopping with the convenience of in-store collection or delivery

Maximise ordering flexibility with Click & Collect, Click & Reserve and two-hour express delivery with Shop & Ship within two hours, blending in-store experiences with the convenience of online shopping. Give your customers clarity with real-time Available To Promise (ATP) for each delivery method.

Expand choice for customers

Configure all your stores to provide unlimited stock

Unified stock means never having to cancel an order. And you can boost product availability on any channel. We provide multiple mechanisms to guarantee that an order won’t be cancelled when ordered from a unified stock.

Intelligent Order Orchestration

Route orders to the optimal location

Once configured, Planet directs orders to the optimal fulfillment center, whether it be a warehouse or a store. Even if there is a single order with multiple items, Planet can split the order and offer different fulfillment methods.

Staff efficiency

Provide efficient fulfillment tools for store staff

Improve the fulfilment process for online and in-store orders by implementing user-friendly and high-performing applications that streamline the pick, pack, and dispatch process, compatible with any Android or web browser.

Analytics and reporting

Monitor and manage orders centrally in a single portal

Get end-to-end visibility and management of all online orders. Know the status of each order, initiate notifications, and track order performance – all in a single place.

Boost store staff

Convert every sales visit with Endless Aisle and Queue Busting

Before your customers reach the checkout line, assist them in skipping it by accepting payments on the move. Or if your customers prefer to place orders in person, offer them a wide range of products in stock and convenient delivery options. Either way, one Android device can manage it all – at scale.

Talk to one of our OMS experts today

We will call you to outline your exact needs - a quick 15-minute call
Once we understand how best to assist you, we can initiate the hassle-free onboarding process
Finally, a dedicated consultant from Planet will reach out to get you operational as soon as possible