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View customer resoucesAbout Pay in Your Currency (DCC)
Welcome to Planet!
Pay in Your Currency (often called Dynamic Currency Coversion) offers your international customers the choice of paying in their home currency rather than in the local currency if they are Visa or Mastercard cardholders.
In this area you will find guided online resources that will help you to get started smoothly with Pay on your Currency (DCC):
- Suggested training path prepared by our eCampus team. Check the PYC course we have prepared for you!
- Frequently Answered Questions related with PYC . Take a look to Customer and Employee questions for a smooth start of operations!
Installation instructions
Terminal User Guides
Training path
For a smoother start of operations, we have created these eLearning materials that will provide you with a quick view of our products. You can find more detailed courses and user guides in our Customer Resources Library
TRAINING
DCC - Pay in your currency
An interactive, scenario-based, 20 minute eLearning module about what is Pay in Your Currency and best practices for Retail and Hospitality.
Available in EN, IT, DE, FR
FAQ
The exchange rate converts the card transaction, including markup/margin costs determined on the day the transaction hits the card statement. Since FX rates change daily, the customer will not know precisely how much they will be charged. The Pay in Your Currency customer knows the total amount in their own currency at the point of purchase.
Potentially, but comparing Planet’s Forex rate and markup to the card issuer’s fees isn’t a like-for-like comparison, and our final price is entirely transparent. But if the customer wants to pay in your local currency that’s fine. All we are doing is providing the customer with a choice of which currency they wish to pay in
If you choose to pay in your home currency your bank loses revenue. This is why the banks recommend you pay in the local currency
Absolutely. Planet offers very competitive rates and we will guarantee the shopper that if the currency conversion rate provided by their card issuer on another transaction that day was better, we will refund them 150% of the difference. This is a great way to gain your customer’s trust
BRG only applies to the exchange rate and no additional fees associated with PYC.
You may have found a better exchange rate but this is often without commission or other charges applied. Customers are most often not eligible for those rates (e.g. bank to bank rates only).
Yes, the final price as displayed will be charged to the customer, posted to their account, and received by the business in the local currency, just as with any domestic sale.
Does the Planet platform reveal any additional fee? Yes. While Pay in Your Currency fee disclosure rules vary between, for example, Visa and Mastercard, the mark-up (FX and transaction amount) appears on the screen at the time of transaction.
No. The mark-up included in the exchange rate is divided with you and your Acquiring Bank, but that’s it. This can help reduce your payment processing fees and generate additional revenue for your business.
No. It simply replaces the banks normal currency conversion process and the amount of the transaction displayed will be the same as the amount on your bank statement.
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