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How the InterContinental reduced acquiring fees and improved customer experience
Hospitality
Frankfurt, Germany
- Payments
How the InterContinental reduced acquiring fees and improved customer experience
At a glance
- Pay at Table makes it more convenient for customers to pay.
- Increased revenue through accepting multiple payment options.
- Reduced guest waiting times with mobile terminals that accept payments wherever guests are.
The challenge
The InterContinental Hotel in Frankfurt, Germany faced a challenge when their old payment system, which required staff to manually swipe or enter card details, became outdated and non-compliant with PCI regulations. This not only made the payment process inefficient, but also attracted higher acquiring fees and caused delays in handling reversal authorizations.
The solution
To overcome this challenge, the hotel implemented our Hospitality Payments solution, which offered a fully integrated, standardized infrastructure for processing EMV transactions. Leveraging our partnership with Oracle and utilizing their POS & PMS systems, the solution provided a Pay at Table feature that improved the customer experience and made the payment process more efficient.
The result
Results
Thanks to our solution, InterContinental Frankfurt was able to meet their success criteria and become fully PCI compliant while also saving time and money. The on-boarding process was straightforward, and the pre-configured terminals made implementation easy. The Payments Portal was also efficient in handling reversal authorizations and provided a confirmation straight away. In addition, the Pay at Table feature allowed staff to recall bill information and print a receipt from the terminal, providing a seamless customer experience. As a result of our solution, InterContinental Frankfurt is now exploring further options to simplify the payment process and support their continued success.
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