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Property Management System (PMS)

Run day-to-day hotel operations effortlessly

Protel Cloud PMS is the trusted provider that helps hotels manage reservations, billing, maintenance, reporting, analytics, and more.

Streamline operations, better the guest experience, and generate new revenue streams with a single, flexible partner for PMS.

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Accor
Hyatt
Radisson Hotels
IHG
Champney's
Soho House
Accor
Hyatt
Radisson Hotels
IHG
Champney's
Soho House
Accor
Hyatt
Radisson Hotels
IHG
Champney's
Soho House
Accor
Hyatt
Radisson Hotels
IHG
Champney's
Soho House

Why leading hotels choose Protel Cloud PMS

Operational excellence

Manage day-to-day operations with ease

Traditional PMS’ can be complex and require hours of training. Protel Cloud PMS is user-friendly allowing your front desk staff to organize and execute check-in, check-out, billing, and housekeeping tasks. Even if your staff don’t have prior experience using a PMS, Protel Cloud PMS is intuitive and easy to adopt.

  • Save time with core operational processes at your fingertips
  • ​​​​​​​Quickly operate the PMS, regardless of technical expertise

Cloud-native technology

Equip staff to work securely from any location

Protel Cloud PMS is a cloud-native PMS by design, securing your most prized assets, while empowering staff with better and more convenient work experiences, as they can manage the PMS from anywhere.

  • Operate the PMS with agility and reliability (vs on-prem)
  • Improve cost efficiency with no need for upfront costs of hardware
  • Protect operations with advanced security by AWS

Protel Cloud PMS and full-stack payments

Cut the 8-12 hours time wasted on manual reconciliations

Hotels waste hours per week on the manual reconciliation of payments. Protel Cloud PMS unifies with full-stack payments seamlessly to replace these inefficiencies with one partner for better efficiency and profitability. On top of that, generate additional revenue streams through integrated currency services.

  • Save time and reduce errors by automating payment workflows
  • Work with one provider for PMS and Payments
  • Leverage reliable and credible payment partner for hospitality
Discover full-stack payments

Create seamless experiences

Make your guests the center of attention

Take the friction out of your guests' check-in and check-out experience. Offer a slick online booking  experience and payment process, personable check-in and check-out, and most of all, a comfortable, hassle-free stay. 

  • Integrate payments and personalise the guest experience with unrivalled payment methods (local, regional and global)
  • Securely take payments as staff do not handle sensitive card data
Discover our hospitality payment solutions

Integrations

Connect multiple business-critical systems

With Protel Cloud PMS, you get a comprehensive ecosystem of integrations that sync with your PMS. With more than 1,100 integrations, hotels can continue to operate how they want, without compromising customisation. 

  • Sync your PMS with a range of integrations, ranging from Revenue analytics, Customer relationship analytics, BI, and more
  • Complement your tech stack
Discover our hospitality integrations
Case studies

FC Luzern team
FC Luzern
How Planet helped this Swiss Super League football club to boost online sales by 75% in four months
FC Luzern was founded in 1901 and is one of the biggest football clubs in Switzerland. The club has been a major player in the Super League for many years and is located in the picturesque Swiss city Lucerne. Over its impressive 120-year history, the FC Luzern brand has become iconic to local and international fans.
Read full case study
Radisson Collection Santa Sofia Milan rooftop
Radisson Collection Hotel, Santa Sofia Milan
How Planet’s integrated payments and software solution modernised the historic Radisson Collection Hotel, Santa Sofia Milan
The Radisson Collection Hotel, Santa Sofia Milan is an exclusive hotel in the heart of the city. The hotel has transformed a 1960’s office building into a refined lifestyle experience, reflecting Milan’s contemporary, cosmopolitan atmosphere. So when the building was renovated, the team turned to Planet to complete the luxury experience for their guests with new infrastructure for the hotel.
Read full case study
CABINN Copenhagen
CABINN
How CABINN connected payments and technology to reduce queues with Planet and Oracle Opera Cloud
For over 28 years, CABINN has represented innovation in the hospitality industry. Today, it’s one of the largest Danish-owned hotel chains, with over 4,300 rooms across 10 hotels – and counting. With interiors inspired by ships’ cabins, the hotels pair innovative design with functionality. CABINN allows its guests to stay in city-centre locations, without compromising on value for money.
Read full case study
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Read more case studies here

Hospitality solutions

Booking engine

Our booking engine gives you the edge that you need to stay ahead of the competition by offering potential guests an easy and efficient booking journey.

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Networking

High-speed internet, unlimited TV shows, and movies. Offer your guests state-of-the-art technology that can generate money for your hospitality business.

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Gift Card

Best-in-class gift card solution that helps hoteliers to protect and generate new revenue. From wood to digital, choose the style that best suits your hotel's needs.

Learn more

Payments

Protel Cloud PMS with full-stack Payments is the unified partner for your hotel. It provides local hospitality expertise to maximise operational efficiency.

Learn more

Learn more about the fascinating world of hotel technology in our blogs

Self-service kiosk Arribatec
Embracing the future: The benefits and innovations of self-service kiosks in hotels
Self-service kiosks in hotels significantly improve the guest experience by streamlining check-ins, reducing wait times, and boosting revenue. Arribatec's kiosks integrate with hotel systems for seamless operations, offer upselling opportunities, and prioritise security. While these kiosks enhance efficiency, they’re designed to support, not replace, human interactions, ensuring a balanced approach that meets modern travellers' expectations for convenience and personalisation.
  • Payments
  • Hospitality
Read full post
Integrated payments guest experience
Integrated payments series: How it elevates the guest experience
Integrated payments enhance hotel guest experiences by simplifying transactions from booking to checkout. They offer seamless, secure payment options, reducing wait times and manual errors. Integrated payments also support personalised services, meet diverse payment preferences, and improve loyalty through tokenization. Overall, they boost guest satisfaction, loyalty, and revenue by providing a frictionless, tailored experience.
  • Hospitality
  • Payments
Read full post
People accepting multiple payments
What is payment acceptance rate?
The payment acceptance rate is the percentage of successful customer payments. It’s a vital metric that reveals how well your payment system is performing. Improving your acceptance rate boosts revenue, enhances customer experience, and can be achieved by addressing payment issues, offering multiple payment options, and streamlining the checkout process. Small changes can have a significant impact on overall sales performance.
  • Payments
  • Hospitality
  • Retail
Read full post
See all posts

What happens next?

Talk to one of our PMS experts today

  • We will call you to outline your exact needs - a quick 15-minute call.
  • Once we understand how best to assist you, we can initiate the hassle-free onboarding process.
  • Finally, a dedicated consultant from Planet will reach out to get you operational as soon as possible.
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