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Discover how Tripidi used Alipay and WeChat Pay to increase in-store revenue

Below 1000
Retail
Frankfurt, Germany
  • Retail

Discover how Tripidi used Alipay and WeChat Pay to increase in-store revenue

At a glance

  • Convenience - Chinese customers can conveniently pay for products using digital wallets, resulting in a better shopping experience.
  • Revenue - Planet's marketing and sales consultancy services help Tripidi drive more revenue and generate additional footfall.
  • Training - Tripidi's staff members benefited from Planet's cultural sales training and dedicated local account management.
We needed to find a payment partner to help us maximise the potential offered by Alipay and WeChat. Planet's extensive experience in meeting the needs of Chinese shoppers, coupled with their local account management, will help us increase our revenue and help our staff deliver a better selling experience.
Jennifer Noelle
Tripidi, Managing Partner

The challenge

Tripidi, an airport retailer primarily dealing with Chinese shoppers, needed a payments partner that could provide a full range of digital wallets e.g. Alipay, PayPal and WeChat Pay, and provide extensive support across its flagship retail stores in Frankfurt and Vienna.

The solution

Tripidi chose Planet, a global integrated payments leader, as its partner to provide Alipay and WeChat Pay payment services and value-added support for its flagship airport stores in Germany and Austria. Planet's extensive experience in serving Chinese shoppers, combined with its expertise in the Alipay and WeChat Pay marketing ecosystems and cultural sales training, were instrumental in winning the contract.

The result

Through Planet, Tripidi's Chinese customers are able to enjoy convenient, safe, and easy payments using their Alipay and WeChat Pay digital wallets to pay for their products, which encourages them to spend more in-store. Planet's marketing and sales consultancy services have helped drive footfall and generate additional revenue for Tripidi by increasing the visibility of the stores and range of products offered to its shoppers. This partnership has helped Tripidi grow its revenue and provide a better retail experience for its customers.
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