Back
Planet Merchant Services complaints process
How do I make a complaint?
Planet Merchant Services Ltd aims to achieve the highest possible standards in the service we provide. If you are not satisfied with any aspect of our products or service you have the right to complain.
If you want to make a complaint, you should contact us as soon as possible so we can help put things right. Complaints can be made orally or in writing by any reasonable means.
The easiest way is to contact our Customer Services team by telephone.
In most of the cases, the problem can be solved within that call.
How should I contact Planet?
Please check the FAQ below before reaching out.
What happens next?
FAQs
- What happens when we receive your complaint?
- Resolution of the complaint within 3 business days of its receipt
- What happens if we are unable to resolve your complaint by the end of three business days?
- Our written response
- What happens if we have not resolved your complaint within 15 business days?
- If you are still not happy
We aim to resolve the issue by the end of three business days following receipt of your complaint, confirming its resolution in writing. This communication will inform you of your right to refer the matter to the Financial Ombudsman Service if eligible, should you still be unhappy with how we have resolved the issue.
Planet Merchant Services Limited is authorised by the Financial Conduct Authority under the Payment Service Regulations 2017 for the provision of payment services [Register Number 815854].
Registered in England & Wales under company number 08791017. Registered Office: Somerset House, 47-49 London Road, Redhill, Surrey RH1 1LU
Stay in English