CASE STUDIES • Champneys

How integrated payments helped Champneys improve guest experience and increase revenue

Champneys is a luxury hotel, health spa, and resort chain in the UK known for providing a five-star guest experience. Champneys needed a more comprehensive and secure payment processing solution to enhance the guest experience, reduce interaction with staff, and generate additional revenue opportunities. This case study explores how Planet helped Champneys meet its payment processing needs.

Challenge

Champneys needed to provide guests with a seamless and secure payment experience across multiple locations. The existing payment processing system was outdated and did not provide guests with enough payment options or convenience, negatively impacting their overall experience. Additionally, Champneys wanted to increase revenue opportunities by offering a wider range of payment methods, including digital wallets and contactless payments. The business also wanted to reduce interaction between guests and staff to maintain a safe and secure environment. Furthermore, securely handling guest card data was a key priority for Champneys to maintain customer trust and comply with industry regulations.

Solution

To meet Champneys' payment processing needs, Planet provided a fully integrated suite of Hospitality payments services on a single all-in-one platform across their UK locations. Planet's solution offered guests a range of payment methods across the reception, health and wellness, and bar and restaurant services, including contactless and digital wallets. Planet's tokenization services allowed staff to securely store guest card data for any additional charges made during their stay without requiring payment details again, making it easier and safer for guests.

Champneys