Introducing Planet Login –
Frequently Asked Questions
What's Planet Login?
Planet Login is our enhanced and streamlined authentication system for accessing
our products. It prioritises security by including multifactor authentication (MFA) and
simplifies the process by only requiring your email and password.
With Planet Login, you'll have a single set of credentials to access all our payment
products, so you don’t need to remember multiple logins. Additionally, it's where you
can adjust your account settings, like updating personal details or setting language
preferences. In essence, it's your one-stop access point for all our offerings.
Will there be any changes to my current user experience and features on the 3C
Portal?
No, your overall experience on the 3C Portal will remain consistent. The only
modifications will be in the login process and the location of user settings. Rest
assured, all the features you're accustomed to on the 3C Portal will remain and won't
be affected by this migration.
How can I set up my Planet Login?
Setting up your Planet Login is straightforward:
1. Log in to the 3C Portal.
2. You'll receive an email notification containing a link to activate your new Planet
Login.
3. Follow the link, where you'll be prompted to:
- Establish your account password.
- Set up your multi-factor authentication using a One-Time Password (OTP).
I haven't set up an authenticator app before. Which one should I use?
If you're new to authenticator apps, we recommend using Google or Microsoft
Authenticator, which is available for both iOS and Android devices.
After installing the app on your phone, simply scan the setup QR code presented
when you first logged in to Planet. This will automatically configure the OTP profile on
your device, and you'll begin to see the OTP codes generated for authentication.
I'm hesitant to install an authenticator app on my personal phone. Are there any
alternatives?
We understand your concern. If you're not comfortable using your personal phone for
authentication, you might consider:
1. Using a dedicated device for work-related authentications.
2. Exploring web-based authenticators or browser extensions that offer similar
functionalities.
3. Checking with your system administrator to see if there are alternative
authentication methods they suggest.
Remember, the primary goal is to ensure security while providing a convenient
access method.
Are there any changes to how we access the 3C portal, especially if we
previously used a generic login?
If your company was previously using a generic login for the 3C portal, you will now
need to set up individual access for each employee who uses the portal. If you are
designated as a Master User, you can create new users and edit existing ones within
your organisation. To do this, simply log into the 3C Portal, navigate to "My Services"
> "Master Account", and follow the provided options.
I'm unable to add or manage users. How can I obtain the necessary permissions
to manage user accounts?
To obtain Master Account privileges, which allow you to manage users, please
provide us with the details of the individual who should be granted this access. Once
we receive the information, we'll set up the Master Account for you.
I currently access another portal of Planet. Will my credentials for that portal be
integrated into Planet Login in the future?
Yes, our vision for Planet Login is to streamline access across all of Planet's
platforms. In the future, you'll be able to use your Planet Login credentials for unified
access, making it simpler and more secure for you to navigate across various Planet
portals. We'll provide updates and guidance as we continue this integration process.
I believe my account has been deactivated, as I can't access the portal. How can
I resolve this?
We apologise for the inconvenience. Please contact your system administrator for
assistance. They will liaise with us to address the issue and help restore your access.
It's worth noting that accounts may sometimes be deactivated due to security
concerns to ensure the safety and integrity of our systems.
If you can’t nd the answer to your question here, contact us anytime at
https://www.weareplanet.com/support. We’ll gladly answer any questions you have
related to the new login experience.
