Ingenico Move
5000 Standalone
User Guide
2023
weareplanet.com
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
1
Table of contents
1. Terminal overview ........................................................................................................................................... 2
2. Instructions: How to Use the Ingenico Move 5000........................................................................................... 3
3. Accessing the menu ....................................................................................................................................... 4
4. Switching from Integrated to standalone mode................................................................................................ 5
5. Standalone menu: Payment flows ................................................................................................................... 8
7. Refund .......................................................................................................................................................... 10
8. Transaction Inquiry ....................................................................................................................................... 11
9. Print .............................................................................................................................................................. 13
10. Contact us .................................................................................................................................................. 14
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
2
1. Terminal overview
The Ingenico Move 5000 terminal is a countertop device which accepts payments via Wi-Fi or 3G with
an integrated printer.
This device has been designed for intensive daily use, and can also operate as a hybrid terminal,
combining integrated and standalone functionality within one device.
This terminal can process up to 450 transactions in GPRS/Wi-Fi with fully charged battery, printing and
backlit activated.
It can also remain powered ON up to 150 hours with connected GPRS link and terminal in sleeping
state starting with fully charged battery and without energy consumption related to backlit or radio link
IMPORTANT: The power supply unit provided with this equipment is specially designed for Ingenico
terminals. Do not use any other power supply.
Contactless reader
3.7 Touchscreen display
Chip card reader
Easy printing reader
Swipe card reader
Backlit keyboard
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
3
2. Instructions: How to Use the Ingenico Move 5000
Menu key: To enter the application menus press the Menu key from the idle home screen.
Correction keys: When entering numbers or letters, the yellow ‘Clear’ key deletes one character at a
time; while the red ‘Cancel’ key deletes the entire line (this key also cancels transactions).
Confirmation key: The green ‘Enter’ key is used to confirm anything that has been typed into the
terminal.
Paper feed key: To test feeding paper through the printer press and hold the paper feed key.
Note: Press and hold the yellow key and the dot key together to reboot the terminal.
Installing a paper roll
Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover
to the rear of the terminal.
Insert the paper roll in the compartment following the directions in the picture below, with the paper
feeding from the bottom of the roll.
Pull the paper up to the top of the terminal.
Hold the paper and close the lid until it clips into position.
Cancel key
Dot key
Clear key
Enter key
Menu key
Paper feed key
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
4
3. Accessing the menu
To access the main menu of the terminal, enter the password using the Key Pad.
Planet will manage set-up of the Password before the terminal arrives to the store.
The Password itself will be decided by the merchant.
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
5
4. Switching from Integrated to standalone mode
If the Merchant is facing a Network/LAN disconnection and the operator has enabled GPRS mode, the
terminal will operate in Standalone mode.
(The Merchant’s Network team should be able to advise the Merchant on status/issues related to the
Network Connection.)
To change the network configuration to enable GPRS, please follow the steps below.
The change is completed via the Ingenico terminal itself and when done all standalone functions will
become available.
To begin, access the main menu.
Select Configuration.
(The operator can use the Keypad or the
touchscreen to make their selections.)
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
6
Select GRPS
The switchover will
begin rebooting the
terminal and the
Ingenico Welcome
screen will appear.
Allow up to 60 seconds
for this switchover to
take place.
The GPRS 3G signal
bars will appear on top
left of the screen and
display the mobile
network name.
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
7
5. Standalone menu: Payment flows
Once the Device has been enabled for Standalone, access the Payment menu via the Standalone
button on the Main Welcome screen.
1. Sale – debit an amount from a card
2. Refund – credit money back to a card
3. Transaction Inquiry – retrieve an existing transaction to perform a reversal
4. Print – Retrieve existing receipts for printing/reprinting
The Operator can
press ‘Standalone’ via
the touchscreen.
Depending on the
functionality
requirements needed at
the store, the menu can
have several
configurations.
These are the operations
supported by the
Merchant with the
Ingenico Move Terminal.
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
8
6. Sale
Select Sale either via
the touchscreen or
press 1 on the Keypad.
The screen will present
an enter amount screen.
After entering the
amount, the operator will
be presented with the
option for the cardholder
to capture the card
number by Presenting
card (Contactless),
Insert (Chip & PIN) or
Swipe (Magnetic Stripe).
Once the cardholder
has completed the
operation, the
system will go
online for payment
authorisation.
The operator will then
see the screen ‘Sale in
Progress’ immediately,
unless the terminal
prompts for Dynamic
Currency Conversion
(DCC).
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
9
Presented for payment,
the terminal will prompt
for Dynamic Currency
Conversion (DCC)
where the cardholder
can select their preferred
currency choice, and the
transaction can be
completed.
If DCC is not supported,
this screen will not
appear, and the payment
will complete.
The cardholder should
select which currency
they prefer to pay in.
The transaction is
complete.
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
10
7. Refund
Once the cardholder has completed the operation, the system will go online for payment
authorisation. The operator will then see the screen ‘Refund in Progress’ immediately.
This is followed by the ‘Approved’ screen and the transaction is complete.
Select Refund either
via the touchscreen or
press 1 on the keypad.
Refunds are only
prompted via the
Ingenico Move terminal
itself, whilst in
standalone mode. In
integrated mode they are
managed via the POS.
For Security Purposes,
processing a refund will
prompt the operator to
enter a password.
The screen will
present an enter
amount screen.
After entering the
amount, the option
appears for the
cardholder to capture
the card number by
Presenting card
(Contactless), Insert
(Chip & PIN) or Swipe
(Magnetic Stripe).
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
11
8. Transaction Inquiry
Select this option to recall a transaction to perform a reversal. As with Refunds, the terminal will be
configured to enter a password to perform this function for security purposes.
The operator can use the Keypad or the
touchscreen to make the selection.
For this you will need
the Requester
Transaction Reference
number (REQ TRX
REF) shown on the
Merchant and
Cardholder receipt
copies.
Enter this on the terminal
Keypad and wait for the
details to be retrieved.
Requester Number
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
12
The transaction
details are recalled.
Confirm the transaction
details are OK (The Auth
Code should match the
Auth code on the
receipt) and confirm by
pressing ‘Yes’ on the
touchscreen.
The operator is now
presented with the
option to reverse the
payment.
Enter the password for
security purposes.
The Reversal transaction
is complete.
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
13
9. Print
The print option allows the operator to print the Merchant, Cardholder or both Merchant & Cardholder
card receipts from the last transaction processed with the Ingenico terminal.
The operator can
use the keypad or
the touchscreen to
make the selection.
Press the Green Button
to select this option.
Select the option
required and the
receipt will print.
If ‘Both’ is selected, the
operator is prompted to
Press OK to print the
2nd receipt.
To do this press the
Green button on the
keypad.
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
14
10. Contact us
Need help?
If you have a technical issue or need support troubleshooting, please check the relevant
portal for assistance.
Our Global Support Team will be glad to help.
Visit www.weareplanet.com/support
Disclaimer:
The procedures included in the document are only valid for brand new terminals. Terminals
used beforehand may behave differently.