Ingenico Desk
5000 Standalone
User Guide
2023
weareplanet.com
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
1
Table of contents
1. Main menu ...................................................................................................................................................... 3
2. Sale and Refund ............................................................................................................................................. 4
3. Transaction Inquiry ......................................................................................................................................... 5
4. Print ................................................................................................................................................................ 6
5. Contact us ...................................................................................................................................................... 7
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
2
1. Main menu
Depending on the customer’s requirements in terms of functionality, the menu can have
several configurations.
In this full mode, the following operations are supported:
1. Sale – debit an amount from a card
2. Refund – credit money back to a card
3. Transaction Inquiry – retrieve an existing transaction to perform a reversal.
4. Print – Retrieve existing receipts for printing/reprinting
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
3
2. Sales and Refund
Once the operator has selected either the Sale or the Refund options, the screen will present an enter
amount screen.
After selecting the desired operation and entering the amount, the operator will be presented with the
option for the cardholder to capture the card number by Presenting card (Contactless), Insert
(Chip&PIN) or Swipe (Magnetic Stripe).
Once the cardholder has completed the operation the system will go online for payment authorization
and will print the receipts.
Depending on the card presented for payment, the terminal will prompt for Dynamic Currency
Conversion (DCC) where the cardholder can select their preferred currency choice, and the
transaction can be completed.
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
4
3. Transaction Inquiry
This option can be used to retrieve transactions to:
Requester Number
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
5
Reversing a Sale
Reverse of a Sale can only be done during the same financial business day/shift day after a shift has
been closed only option is to do a Refund.
Reversing a Refund
Reverse of a refund only works during the same financial business day/shift day after a shift has been
closed only option is to do a Sale.
To proceed with a Reversal, the operator would need to enter the Requester Number found on both
the merchant and cardholder receipt.
Upon entering the Reference Number, the terminal PED will display the possible options depending on
the original transaction.
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
6
4. Print
The print option allows the operator to print the Merchant, Cardholder or both Merchant & Cardholder
card receipts from the last transaction processed with the terminal PED.
If the printer roll runs out, and a ‘Printer Issue’ screen is presented, the operator will have the option to
reload the till roll and print once again the receipt.
Ingenico Desk 5000 Standalone User Guide
weareplanet.com
7
5. Contact us
Need help?
If you have a technical issue or need support troubleshooting, please check the relevant
portal for assistance.
Our Global Support Team will be glad to help.
Visit www.weareplanet.com/support
Disclaimer:
The procedures included in the document are only valid for brand new terminals. Terminals
used beforehand may behave differently.
